If for any reason you are not satisfied with your Abelard online purchase, we are happy to provide refund or exchange (for size), subject to the conditions outlined below. For further assistance please contact info@abelardshirts.com.au

Please follow the instructions below to return your online purchase. 

Return Delays
As our team take a break, please allow a little longer for your return or exchange to be processed.
Orders arriving back to our warehouse between Friday 22nd December - Friday 5th January will be processed by 8th January.

We will happily provide a refund if:
• The goods are returned within 30 days 
• The goods are returned unworn in a clean, saleable condition, in original packaging with original tags attached
• An online return submission is completed on our website for the product being returned

Unfortunately, we cannot provide a refund under the law if the items are damaged, have been worn, or are not faulty.

We do not credit original shipping fees for a change of mind return. Our change of mind returns policy is an addition to any rights you may have under consumer laws.

Refunds will be processed using the original payment method once we have received the return. Please refer to “How to Return/ Exchange Your Items Online” for instructions.

Please note: For any Abelard products that have been purchased directly from a Third-Party site
(e.g. The Iconic,  David Jones or Independent retailer) the exchange or refund must be processed at the place of purchase and contact site directly. 

We offer 30 day exchange of products for Size Only online. Please refer to “How to Return/ Exchange Your Items Online” for instructions.

If you wish to exchange a product for a different item (colour or style), please request a refund and proceed to purchase your new item in a new transaction.

HOW TO RETURN/EXCHANGE YOUR ITEM/S ONLINE

To request an Exchange or Return, please email us at info@abelardshirts.com.au with your name, order number, and reason for return.
Once your return is approved, we will then provide you with a prepaid return label to send your items back to us and issue a return authorization number which you will need to provide along with your return.

Please ensure you have your order number and email handy to complete the request

If you have requested a refund, an AUD$7.95 shipping fee will be deducted from your refund. Please note our packaging is reusable in line with our sustainability efforts.

Please include the Return Number number provided in this email on the returns card included with your order 

Exchanges/ Refunds will be processed by our Team within 5 business days of your return being received by us. Ensure your return is sent as soon as practicable as we cannot guarantee selected exchanges will remain in stock.

We are committed to honouring your rights under consumer laws. If your product is faulty or is different to the product you ordered, we will assist you to fix the problem. This may include a refund or replacement depending on the nature of the problem. If you believe you have received a faulty item, please email an image of the fault to info@abelardshirts.com.au